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Hive Fives

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Recently active

Hive SupportCommunity Manager

HRIS Integrations

Integrating your HRIS into Hive

More efficiency. More accuracy. Less admin. What is a HRIS Integration? Why should you integrate your HRIS with Hive? Which HRIS platforms can I integration Hive with? How can I get set up? Integration Process Things to be aware of...What is a HRIS Integration?By integrating your HRIS into Hive, your employee user data will always be accurate and up to date— without you having to lift a finger. Once integrated, any changes you make in your HRIS will be automatically replicated in our platform. So you can rest assured that everyone will receive the right invitations to have their say—allowing you to fully embrace continuous listening and Hive’s real-time feedback channels. Why should you integrate your HRIS with Hive?Work smarter, not harder - Once you’ve integrated, you’ll never have to manually amend your user data. So one less thing on your pre-survey to-do list, and one less system to update when something changes.Streamlined segmentation - Using the workforce demographics from you

570

22 days ago

Jack.FordHive employee

Support

ℹ️ Hive Support Service Level AgreementSupport Article

Hive is 100% committed to providing world-class support to our customers. Whether that’s via support articles here on Hive+, via your customer success manager or working with our support squad. We’re here to make it easy. To make sure we can respond to your support request in a timely and effective way, we have our support service level agreement (SLA). Using the information below you can quickly see how long it will take us to help you with certain queries. You may even be able to do some tasks yourself with the help of the support articles linked. Support Category Service Level (Working Days) Additional Services (Enabling Features) 1 Day Individual Admin/Manager Access and Amends 3 Days Bulk Admin/Manager Access and Amends 10 Days Amend Open Survey 2 Days Bulk Hive-Five Reminder 1 Day Bulk Suggestion Reminder 1 Day Bulk Survey Reminder 1 Day Campaign & Survey Setup 3 Days Customise Email Templates 3 Days Customise Hive Fives 3 Days Customise Open

980

6 months ago

Hive SupportCommunity Manager

Hive Survey

Survey Syncs

Data SyncWhen you send a Hive survey, a copy of your user data is taken and stored in your Hive. This includes attributes and segments for all employees. If an employee has a certain ‘Team’ or ‘Manager’ etc., changing this information in the user section of the platform after a survey has been sent will not have any effect on that survey or any previous surveys. To do that you’ll need a data sync.What is a data sync?A data sync is the process of retrospectively updating your user data for a survey that’s already been sent. This is useful for a few scenarios:A user has changed departments since the survey was sent Your organisation’s structure has had changes since a survey launchedIf you’re not sure if a survey sync is suitable, just get in touch with our support team who will be able to assist.Risks and WarningsThere are a few things to bear in mind with a data sync: A survey sync will update your entire survey, not just specific attributes. This means if any other data is change

660

9 months ago

Chloe TullyFormer Hive employee

Support Article

Hive Fives one pagerOne pager

Download the PDF below 👇

1270

1 year ago

EmmaFormer Hive employee

Engagement Index

ℹ️ Engagement IndexSupport article

Hive’s universal engagement measure—an accurate and easily trackable snapshot of how your people are feeling at a glance. 📈 Simplified and consistent engagement tracking👀 Get an idea for how your people are feeling at a glance☝️ One metric to measure the success of people-focused activities What is Hive’s engagement index?Backed by People Science, Hive’s engagement index is the average of three metrics: Advocacy (eNPS question): How likely are you to recommend our organisation as a good place to work? Pride: I feel proud to work for this organisation Loyalty: I rarely think about looking for a job with another company With this index, you’ll be able to see an accurate snapshot of how your people are feeling at a glance, and track that consistently over time. How do you use the engagement index?To use the engagement index in your next survey, go into Hive’s survey builder tool and create a new Engagement Survey (you can’t include an engagement index in a Custom or eNPS Survey). No

5103

1 year ago

AlishaFormer Hive employee

Hive Dashboard

🎥 How to analyse responses to free-text questionsSupport Tutorial

Hive Customer Launch Executive, Alisha Patel, explains how to understand the feedback you get from your free-text survey questions.

1010

1 year ago

AlishaFormer Hive employee

Hive Dashboard

🎥 Understanding your Hive dashboardsupport tutorial

Hive Customer Launch Executive, Alisha Patel, runs through the Hive dashboard—explaining exactly what you can find on that screen and what you can do from there.

1750

1 year ago

Harry.WrightCommunity Manager

Quick reports

🎥 How to export a quick reportSupport Tutorial

Hive Customer Launch Executive, Harry Wright, explains how you can easily download your survey feedback as shareable reports.

840

1 year ago

Harry.WrightCommunity Manager

Heatmaps

🎥 How to use heatmaps within Hivesupport tutorial

Customer Success Executive, Harry Wright, explains how to make sense of your heatmaps, using filters and different views to get a bigger and better picture of your survey responses.

1880

1 year ago

Indya_hallCommunity Manager

Engagement Index

🎥 Engagement Index walkthroughsupport tutorial

We’ve developed a universal three-question engagement measure, backed by People Science. This index gives you an accurate and easily trackable snapshot of how your people are feeling at a glance—perfect for leaders who don’t have time to dig into the full results of a survey. Check out this walkthrough video to see how it works:

2690

1 year ago

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