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ℹ️ Hive Support Service Level AgreementSupport Article
Hive is 100% committed to providing world-class support to our customers. Whether that’s via support articles here on Hive+, via your customer success manager or working with our support squad. We’re here to make it easy. To make sure we can respond to your support request in a timely and effective way, we have our support service level agreement (SLA). Using the information below you can quickly see how long it will take us to help you with certain queries. You may even be able to do some tasks yourself with the help of the support articles linked. Support Category Service Level (Working Days) Additional Services (Enabling Features) 1 Day Admin/Manager Access and Amends 3 Days Amend Open Survey 2 Days Bulk Hive-Five Reminder 1 Day Bulk Suggestion Reminder 1 Day Bulk Survey Reminder 1 Day Campaign & Survey Setup 2 Days Customise Email Templates 2 Days Customise Hive-Fives 3 Days Customise Open Door 3 Days Delete a Survey Response 1 Day Password R
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