Support article

ℹ️ Engagement Index

  • 24 March 2022
  • 3 replies
ℹ️ Engagement Index
Userlevel 2
  • Former Hive employee
  • 0 replies

Hive’s universal engagement measure—an accurate and easily trackable snapshot of how your people are feeling at a glance.


📈 Simplified and consistent engagement tracking

👀 Get an idea for how your people are feeling at a glance

☝️ One metric to measure the success of people-focused activities


What is Hive’s engagement index?

Backed by People Science, Hive’s engagement index is the average of three metrics:

  1. Advocacy (eNPS question): How likely are you to recommend our organisation as a good place to work?

  2. Pride: I feel proud to work for this organisation

  3. Loyalty: I rarely think about looking for a job with another company

With this index, you’ll be able to see an accurate snapshot of how your people are feeling at a glance, and track that consistently over time.

How do you use the engagement index?

To use the engagement index in your next survey, go into Hive’s survey builder tool and create a new Engagement Survey (you can’t include an engagement index in a Custom or eNPS Survey). 


Note: you have to use the engagement index tool in order to get an overall engagement score; adding the three engagement questions into a survey without using the index will just give you those three individual scores.


When you select this option, the engagement index component will already be added into your survey by default.



Note: with the exception of results segmentation questions, the engagement index questions will always appear at the end of the survey—so you won’t be able to change their position in our survey builder.


Once you’ve launched your survey and the responses have started coming in, you’ll see your engagement index score on the Survey Dashboard and Survey pages. This will make it easy to track over time and give you a clear indication when something needs to be addressed. And if you want to know what’s causing any increase or decrease in the score, our People Science team will be happy to do a driver analysis for you!




And in the heatmaps, you’ll find the scores for the three drivers alongside the overall engagement index score.


Note: The engagement survey option will only appear if you use a 0-10 scale so we can build benchmarking data on Hive's recommended scale. Speak to support if you want to change your scale. 


And in related news, we’ve also improved the filters you use in the platform to make it easier to analyse survey results. Filters will now be applied at the survey level—so you can easily switch between different questions in a survey without losing your filters for easier analysis.

So there you have it. In a nutshell, the engagement index gives you an accurate and easily trackable snapshot of how your people are feeling at a glance—perfect for leaders who don’t have time to dig into the full results of a survey.


Want to find out more? Feel free to ask any questions in the comment section below, or DM your key contact if it’s something you’re not comfortable discussing publicly.

3 replies


Hi, sounds great. We’ve been using the eNPS question for sometime but would definitely look to include the other two for a more rounded picture of engagement levels going forward. Can I just clarify, I note it says can only be used in conjunction with the 1-10 questions, so does this mean we can’t use it with open ended questions too ? We often have at least 1-2 of those usually as that’s where we tend to get the greatest insight. Thanks 😃 

Userlevel 2

Hey Lisa 👋 good question! The three Engagement Index questions use a scale of 0-10, however you can add more scaled, multiple-choice or free text questions to the survey, too. This allows you to consistently measure engagement (advocacy, loyalty & pride), while also having flexibility on wider questions to continue to get the greatest insight! Drop me a message if you want to chat through how we can make this work for YHN 😀


Fabulous thank you Claire, we can have a natter about it when we catch up :)